Question 1

How much is delivery?

Answer

Mugs are dispatched all over the UK by Royal Mail using 2nd class post. Please allow 3-5 working days for delivery. International orders are £4.50 for the first item and then £1 for EACH additional item. For bulk orders for business and Corporate customers, delivery is charged by weight and location. An estimate will be advised at quotation stage and charged at cost upon final invoice. Please email info@mugforlife.com for more information. Lead times to delivery depend on volumes ordered, however, as a guide - up to 500 units usually takes 2 weeks from approval of artwork. Larger volumes will take longer due to the production process.

Question 2

Is it dishwasher and microwave proof?

Answer

All mugs are dishwasher and microwave safe.
As with all plastics, it's always better to use neither. We would much rather you used nice warm soapy water and avoid the microwave where possible.
If you must use dishwasher and microwave, we strongly recommend you always remove the grip/sleeve and handwash this to preserve the print wearing.

Question 3

What is your returns policy?

Answer

If you unhappy with your mug, for whatever reason, please contact us by email at info@mugforlife.com and return your mug, unused, to: Mug for Life Ltd, Studio 8, the greenhouse, Mannings Heath Road, Poole, Dorset, BH12 4NQ. Upon receipt we will issue you an immediate refund. Unfortunately we will not refund the cost of the return postage. All refunds are subject to our terms and conditions.

Question 4

What are the mugs made of?

Answer

Our mugs are made from BPA free polypropylene. This is a thermoplastic polymer, made from recyclable materials and used in a wide variety of applications, including packaging & labelling, textiles, stationery, loudspeakers, polymer banknotes etc. The sleeve is made from silicone gum,which can be printed on.

Question 5

How much liquid can the mug hold?

Answer

The mug is a 12oz / 35cl vessel. We are currently do not have a larger capacity option, but we are working on it... watch this space...

Question 6

Tell me more about tree planting

Answer

Every 6 months we collate the number of orders we have processed and divide this number by 10. This gives us the number of trees to order. We contact eForest.co.uk and they plant trees around the United Kingdom on our behalf. A copy of our latest tree planting certificate is available by emailing info@mugforlife.com.

Question 7

Is the mug thermos?

Answer

No. The mug is double-walled, which insulates the fluid for longer than normal, but it is not thermos.

Question 8

Can I brand my own mug?

Answer

This option is available to business and corporate customers only as the minimum order quantities are 125 units per colour.

Question 9

Can I buy your mug on the high street?

Answer

Unfortunately not, unless you are fortunate enough to stumble upon a coffee house who has ordered bulk from us to sell on their premises. To buy from us directly, our mugs are only available online through our website or via Amazon.co.uk.

Frequently asked questions