Frequently asked questions
How much is delivery?
Mugs are dispatched all over the UK by Royal Mail using 2nd class post. Please allow 3-5 working days for delivery.
Is it dishwasher and microwave proof?
All mugs are dishwasher and microwave safe.
As with all plastics, it's always better to use neither. We would much rather you used nice warm soapy water and avoid the microwave where possible.
What is your returns policy?
If you unhappy with your mug, for whatever reason, please contact us by email at firstname.lastname@example.org and return your mug, unused, to: Mug for Life Ltd, Studio 8, the greenhouse, Mannings Heath Road, Poole, Dorset, BH12 4NQ.
What are the mugs made of?
Our mugs are made from BPA free polypropylene. This is a thermoplastic polymer, made from recyclable materials and used in a wide variety of applications, including packaging & labelling, textiles, stationery, loudspeakers, polymer banknotes etc.
How much liquid can the mug hold?
The mug is a 12oz / 35cl vessel.
Tell me more about tree planting
Every 6 months we collate the number of orders we have processed and divide this number by 10. This gives us the number of trees to order.
Is the mug thermos?
No. The mug is double-walled, which insulates the fluid for longer than normal, but it is not thermos.
Can I brand my own mug?
This option is available to business and corporate customers only as the minimum order quantities are 125 units per colour.
Can I buy your mug on the high street?
Unfortunately not, unless you are fortunate enough to stumble upon a coffee house who has ordered bulk from us to sell on their premises.