Terms and conditions
PLEASE CAREFULLY REVIEW THE TERMS AND CONDITIONS
As your use of the site will indicate your acceptance of these terms and conditions, do not use the site if you do not agree to be bound by these terms. We may periodically change the terms, so please check them from time to time as your continued use of the site signifies your acceptance of any changed items.
If you have any comments or queries, or there is any provision that you do not understand, please feel free to email any enquiry to us at
WHILE WE MAKE REASONABLE EFFORTS TO PROVIDE ACCURATE AND TIMELY INFORMATION ON THIS SITE, YOU SHOULD NOT ASSUME THAT THE INFORMATION PROVIDED IS ALWAYS UP TO DATE OR THAT THIS SITE CONTAINS ALL THE RELEVANT INFORMATION AVAILABLE ABOUT MUG FOR LIFE.
COPYRIGHT AND TRADEMARK
Unless otherwise noted, all materials on this site are protected as the copyrights, trade dress, trademarks and/or other intellectual properties owned by Mug for Life Ltd. All rights not expressly granted are reserved.
The prices payable for the products are clearly set out on the web site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before we dispatch the item concerned. All prices are expressed inclusive of any VAT payable unless otherwise stated.
If for any reason beyond our reasonable control, we are unable to supply the products, we will notify you as soon as possible. In the event of supply difficulties, we will notify you as soon as possible.
There will be no contract of any kind between you and us unless and until we actually dispatch the goods to you. Your order is an offer to buy from us. Nothing that we do or say will amount to any acceptance of that offer until we actually dispatch the goods to you. At any point up until then, we may decline to supply the goods to you without giving any reason.
Delivery will be made to the address specified by you on the completed during the order. Delivery charges are clearly stated on the website and we can deliver anywhere within the United Kingdom. We use Royal Mail for delivery.
We can only dispatch orders between Monday and Friday we cannot guarantee delivery on Mondays.
You can pay using Paypal or BACS. Our liability to you in connection with any order will not exceed the total price charged for the order.
All cancellation terms are subject to our Refund & Returns policy (below).
Normal stock items: can only be cancelled without penalty if they were purchased individually or were part of an order: (a) for less than 125 mugs, and (b) there was no customisation involved and (c) we receive (and subsequently accept) a cancellation notification sent by you by email to before you Mug for Life order is dispatched.
Special Order Items: these comprise any Mug for Life purchased as part of an order for 125 or more mugs, or from an order of any quantity that includes non-standard goods, bespoke artwork, designs, or packaging that involved additional production costs.
Once an offer to purchase a Special Order item has been received and accepted by Mug for Life, there is no obligation on Mug for Life to agree to any request to cancel all or part of the order.
REFUNDS & RETURNS
For Normal Stock items, refunds are given when:
We receive a cancellation request, before dispatch, of your Mug for Life order
We receive a request from you to return your Mug for Life no later than 7 days following its delivery to you. We agree to the return and we subsequently receive the Mug for Life in its original packaging, undamaged and suitable for immediate resale.
For Special Order items, although refunds are not due, in exceptional circumstances we may consider a refund request if it is received prior to commencement of production.
Following receipt by you of a Mug for Life, if within seven days of receipt you find that on delivery it was not as described, or otherwise not fit for purpose, having first contacted us (by email to ) you may return your faulty item/s to us when we will then examine the item and if found to be below our normal high standard, at our option we will then provide you with a replacement or a full refund.
To arrange a return of any Mug for Life item you must first contact us by email at
Our address for returns is: Mug for Life Ltd, Studio 8, the Greenhouse, Mannings Heath Road, Poole, Dorset, BH12 4NQ.
Refunds are processed after the returned product is received and, unless involving faulty goods, shipping costs are the liability of the Purchaser.
Your use of the materials included on this site is for informational purposes only. You agree you will not distribute, publish, transmit, modify, display or create derivative works from or exploit the contents of this site in any way. You may not copy, distribute or display materials on this site or any part of it to third parties. You may not link to or mirror any part of this site. No other use, reproduction or distribution is permitted without prior written permission. Any infringement of these rights will result in appropriate legal action. You agree to indemnify, defend and hold harmless Mug for Life for any and all unauthorised uses you may make of any material on the site. You acknowledge the unauthorised use of the contents could cause irreparable harm to terms and conditions and that in the event of an unauthorised use, Mug for Life shall be entitled to an injunction in addition to any other remedies available at law or in equity.
FEEDBACK AND SUBMISSIONS
You agree you are and shall remain solely responsible for the contents of any submissions you make, and you will not submit material that is unlawful, defamatory, abusive or obscene. You agree that you will not submit anything to the site that will violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right(s).
While we appreciate your interest in Mug for Life, we do not want and cannot accept any ideas you consider to be proprietary regarding designs, product technology or other suggestions you may have developed. Consequently, any material you submit to this site will be deemed a grant of a royalty free non-exclusive right and license to use, reproduce, modify, display, transmit, adapt, publish, translate, create derivative works from and distribute these materials throughout the universe in any medium and through any methods of distribution, transmission and display whether now known or hereafter devised. In addition, you warrant that all so-called "moral rights" have been waived.
Some links on the site will allow you to connect with sites that are not under our control. Mug for Life is providing these links only as a convenience. The appearance of a link does not imply Mug for Life’s endorsement, nor is Mug for Life responsible for the contents of any linked site. You access them at your own risk.
Mug for Life is not liable to you or any third party for any errors or delays in the content of the websites or for any actions taken in reliance on it. To the fullest extent allowed by applicable law, Mug for Life will not be liable for any direct, indirect or consequential loss arising from the use of the content contained in these web sites or from your access of other material on the Internet via web links from these sites. Mug for Life does not seek to limit liability in respect of fraudulent misrepresentation nor in respect of death or personal injury directly caused by their negligence. Mug for Life uses reasonable skill and care in developing this site but does not give any warranty as to its accuracy, availability or reliability nor does Mug for Life guarantee that the functions contained in the site will be uninterrupted or error-free, that this site or its server will be free of viruses or other harmful components, or that defects will be corrected even if Mug for Life is aware of them.
Mug for Life is not liable for any injuries sustained while using the product.
WARNING: CUP CAN BECOME EXTREMELY HOT TO THE TOUCH WHEN FILLED WITH A HOT BEVERAGE. DO NOT USE WITHOUT SILICONE SLEEVE ON CUP. NOT FOR UNSUPERVISED USE BY CHILDREN.
MY SEALING SCREW LID IS DESIGNED TO DELAY MOST SPILLS FROM ACCIDENTAL TIPPING, BUT NOT INTENDED TO BE SPILL OR LEAK PROOF.
Claims for compensation due to mistakes in illustrations, prices or texts, or due to late delivery or failure to deliver, are strictly excluded. The colour of the products displayed in the online shop may deviate from the actual product colour.
Mug for Life asks that parents supervise their children while online.
These terms and conditions are governed and will be interpreted in accordance with English Law and any disputes relating to these terms and conditions will be exclusively subject to the jurisdiction of the English courts.
If any of these terms and conditions is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining terms and conditions which will continue to be valid and enforceable to the fullest extent permitted by law.
Mug for Life Ltd, c/o Towngate House, 2-8 Parkstone Road, Poole, Dorset, BH15 2PW
Registered No: 7075106